Returns & Refund Policy
We want you to feel confident shopping with us. Please review our return policy carefully before placing your order.
Return Window
You may request a return within 12 days of delivery.
Eligible Returns
For items not marked as Final Sale:
-
Must be unused, unworn, and in original condition with all tags and packaging.
-
Hygiene-sensitive items must remain sealed.
-
Custom or personalized items are not returnable.
-
Customers are responsible for return shipping and any customs/duties.
-
Returns without prior approval or outside the return window will not be accepted.
Final Sale Items
-
Products purchased at a discount of 50% or more are considered Final Sale and are not eligible for return, exchange, or refund.
-
This applies to all items clearly marked as discounted at checkout.
How to Request a Return
Contact us at info.claremontelegance@gmail.com with your:
-
Full name
-
Order number
-
Reason for return
-
Photos if the item is faulty
Our team will review and provide instructions.
Damaged or Faulty Items
If your item arrives damaged, you must notify us within 48 hours of delivery with clear photos and your order number. Late claims may be denied.
Refunds
Approved refunds will be issued to your original payment method after inspection of the return. Processing may take 2–3 business days depending on your bank.
Order Cancellations
Orders already processed, packed, or shipped may be subject to cancellation or restocking fees. Once in progress, cancellations are not guaranteed.
Important Notice
We do not offer free returns. All shipping, handling, and customs costs are the customer’s responsibility. We reserve the right to refuse returns that do not meet our policy.
Company Details
Claremont Elegance Limited
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Email: hello@claremontlabel.com